Customer SupportMerchant Information

Contact Us

Have questions about your learning sessions, subscription billing, or platform access? Our dedicated support team is here to assist you.

Official Support Email

For account verification, payment reconciliation, and technical queries:

trueattendly@gmail.com
Email Support

Helpline & WhatsApp

Direct phone assistance and real-time WhatsApp student chat:

+91 6282560928

Merchant & Registered Entity Details

Legal Entity Nametrueattendly
Operating BrandIFRSflow (The Socratic Financial Reporting Engine)
Operating & Physical Address

Ayikkarapadi, Malappuram, Kerala, India - 673637

Support Hours & Service Standards

Operating Hours: Monday to Saturday, 9:00 AM - 7:00 PM Indian Standard Time (IST).

Email Response Time: Most student inquiries and payment confirmation requests are addressed within 4 to 12 business hours.

Technical Failures: In the unlikely event of session allocation delays following gateway checkout, quota is reinstated immediately upon receipt of the transaction reference.

Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the designated Grievance Officer details are published below:

Designation: Grievance Officer, trueattendly
Entity: trueattendly (IFRSflow)
Address: Ayikkarapadi, Malappuram, Kerala, India - 673637
Acknowledgment will be furnished within 24 hours of grievance receipt, and resolution will be executed within fifteen (15) working days.